Contact support
Email: support@fylmsk.app
Please include your iOS version, Fylmsk app version, and a short description of the issue. Screenshots help.
Getting started
- Open Vault to browse your collection or add a new piece with a photo.
- On Wear, select a piece from the strip, then log a wear or care entry.
- View your full timeline in Journal.
- Tap your avatar (top left) to open Me for reminders, piece sets, coin shop, and settings.
Frequently asked questions
- Is my data backed up to the cloud?
- No. Fylmsk stores your collection on your iPhone. If you use iCloud Backup for your device, app data may be included in that backup according to Apple’s policies.
- How do I delete all my data?
- Go to Me > Clear All Data and confirm. This removes pieces, logs, sets, and resets coins to the default starter balance.
- Why are polish reminders not working?
- Fylmsk uses local notifications. Enable notifications in iOS Settings > Fylmsk, then turn on reminders under Me > Polish Reminders. If you previously denied permission, allow alerts in iOS Settings first.
- What are coins used for?
- Coins are an in-app currency for premium exports such as collection PDFs and HD piece cards. Purchase coin packs through the App Store; payments are processed by Apple.
- I purchased coins but did not receive them
- Ensure you are signed in with the same Apple ID used for the purchase. If coins still do not appear, email support@fylmsk.app with your Apple receipt.
- Can I restore coin purchases?
- Fylmsk coins are consumable credits spent when you use export features. There is no restore flow for coins already spent.
- How do I edit a wear or care log?
- Open the entry from Journal or piece history, then tap the pencil icon. You can update photos, notes, tarnish level, and voice notes.
- What is Wear Picker Order?
- Under Me > Wear Picker Order, drag pieces to set the order shown on the Wear home screen strip.
- Camera, photos, or microphone access was denied
- Open iOS Settings > Fylmsk and enable the permission you need.
Troubleshooting
- Demo data on first launch — Fylmsk may include sample pieces to help you explore. Use Clear All Data for a blank collection.
- Exported image not in Photos — confirm Photo Library add permission is allowed and you completed the save action.
- Voice note won’t play — check that microphone was allowed when recording; re-record from the log editor if the file is missing.
- Still stuck? — force quit and reopen the app, update iOS, then contact support.
Privacy
Read how Fylmsk handles your information in our Privacy Policy.